1.1

These Terms and Conditions apply to all contracts between LILLYDOO and its customers, concluded via the Dutch online shop www.lillydoo.com/nl or the LILLYDOO app, in each case in the version that was valid at the time of order.

The "Provider" in the meaning of the following terms and conditions is

LILLYDOO GmbH
Hanauer Landstraße 147-149
60314 Frankfurt am Main

Managing Directors: Gerald Kullack and Sven Bauer

Tel. no.: +31 800 2400100
E-mail: service@lillydoo.nl

Entered in the Registry at the Frankfurt/Main District Court under HRB 101542
VAT ID no.: NL825562739B01

-referred to in the following as the "Provider" or “LILLYDOO”-

1.2

"Consumers" in the meaning of these Terms and Conditions are defined in accordance with Section 13 German Civil Code (BGB), therefore as natural persons who enter into a business relationship with LILLYDOO without this being attributable to their commercial or self-employed realm of professional activity.

1.3

"Merchants" in the meaning of these Terms and Conditions are defined in accordance with Section 14 German Civil Code (BGB), therefore as natural and legal persons or as legally competent partnerships who enter into a business relationship with LILLYDOO as part of their commercial or self-employed realm of professional activity.

This Contract defines the terms for the sale of new products from the area of baby and body care via the provider’s online shop. We refer to the product description on the offer page in respect to the details of each offer.

2.1

A customer account is necessary in order to place orders via the online shop or the app. To do this, the user must initially register free of charge using a valid email address belonging to the user and a self-selected password. As part of this registration, LILLYDOO sends the customer a confirmation email and sets up the customer account.

If orders via the App are not possible, the user is referred to the websites of LILLYDOO GmbH, where he can use the respective online shop for his order.

2.2

Afterwards the customer has the opportunity to manage and update his customer data, including delivery address and any possible orders/subscriptions.

The user undertakes to keep the customer and payment details up-to-date at all times.

2.3

The order process involves the following steps:

• Initially, a noncommittal selection of products in the desired specification (size, colour, quantity) and placing of these products in the shopping cart.
• The customer finds the selected articles in the shopping cart list. Articles can be removed here, and volumes changed.
• In order to complete the selection and order the articles contained in the shopping cart, the customer clicks on the button marked "Proceed to checkout" (or similarly).
• Then the customer is asked to enter the delivery address or confirm the data contained in the customer account, as well as to select the method of payment.
• Finally, the customer is shown a confirmation page with a summary of all details. The customer uses this page to check the selection once again.
• The customer then confirms the order by clicking on the button marked “Buy now” (or marked in a similarly clear fashion). This represents an offer to LILLYDOO to conclude a purchase agreement.
• Confirmation email from LILLYDOO that the order has been received.

The customer has the option to correct erroneous entries made during the order process. To do this, the customer simply clicks on the button marked “Back” (or marked in a similarly clear fashion).

The automatically generated and dispatched order confirmation does not yet represent a binding acceptance of the offer by LILLYDOO.

The customer places an order by clicking on the button marked “Buy now” (or marked in a similarly clear fashion). After placing an order, the customer will receive an e-mail from LILLYDOO acknowledging that we have received the customer’s order. Please note that this does not mean that the customer’s order has been accepted. The customer’s order constitutes an offer to us to buy Products. All orders are subject to acceptance by us, and we will confirm such acceptance by dispatching the Products or by sending an e-mail to the customer that confirms the Contract. A legally binding Contract does not come into force until LILLYDOO does either of the two options mentioned above.

It is at the equitable discretion of the provider to accept the offer.

We keep these Terms and Conditions and the other terms of our Contract available for access together with the other order data for access throughout the order process. The customer can archive this information simply by downloading the Terms and Conditions and by saving the data collated in the Order History of the Internet shop by means of the relevant browser functions. Alternatively, the customer can wait for the automatic receipt of order confirmation sent to his specified email address immediately after conclusion of the order process. This email confirming receipt of the order lists once again all of the data contained in the order and can be easily printed out or saved using a suitable email program.

We save the contractual text, but for security reasons it cannot be made available for access by the customer. We offer each customer a password-protected login area, where after registration the customer can manage all of the personal data and review the order data. The valid version of the Terms of Conditions for new contracts are also found on our website.

The Contract is concluded for an indefinite period insofar as its object refers to recurring/permanent services (subscription). Each contractual party shall have the right to serve notice of termination to this kind of Contract without statement of reasons with a period of 5 working days (Monday to Friday), effective as per the next delivery date. This is without prejudice to the right to serve extraordinary notice of termination for good cause, in particular repeated violation of main contractual obligations.

Notice of termination can be served in the customer account by means of the subscription cancellation function, or in text form (by post or email).

The goods remain the property of the provider until complete payment has been received.

6.1

All prices are retail prices and are inclusive of the statutory rate of value added tax.

Our subscription service and its prices may change occasionally to accommodate rising costs and therefore to cover LILLYDOO GmbH’s overheads. A need for price changes may be taken into consideration, for example, in the event of a rise in our purchasing prices. An internal offset is carried out in advance to take both increases and decreases into account. Any change(s) of this kind vis-à-vis the customer will, however, only come into effect from the billing period following announcement of the change(s) to the customer and will be notified in writing in good time before entering into force. The same shall apply to a reduction in price that benefits the customer.

6.2

Shipping costs for deliveries to the Netherlands are € 3.90.
LILLYDOO delivers free of charge inside of the Netherlands for shipments with a merchandise value as of € 27.00.

Shipping costs shall be charged on one occasion only for partial deliveries.

6.3

If there is a right of revocation and if use is made of this, the customer shall bear the costs of returning the goods in accordance with § 357 para. 6 sentence 1 BGB (German Civil Code). However, LILLYDOO shall bear the costs of the return shipment if the revoking customer uses the return label provided by LILLYDOO at the request of LILLYDOO and commissions the parcel service named thereon. LILLYDOO makes such return label available with every order. In the event that the customer is no longer in possession of the return label, the customer shall contact LILLYDOO’s customer service team at service@lillydoo.nl.

Payments

Payment processing for purchase on account and SEPA direct debit is carried out via the payment service provider PAYONE (www.bspayone.com, BSPAYONE GmbH, Fraunhoferstr. 2–4, 24118 Kiel, Germany).

Payment processing for credit card payments is carried out via the payment service provider Stripe (Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland).

Payment processing for PayPal payments is carried out directly through PayPal (PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th Floor, 22–24 Boulevard Royal, L-2449 Luxembourg).

When using an escrow or payment service provider, it enables LILLYDOO GmbH and the customer to process payments between them. The payment service provider forwards the customer’s payment to LILLYDOO GmbH. Further details can be found on the respective service provider’s website.
Customers have the following payment options:

• Paypal
• Credit Card
• Purchase on account
• SEPA direct debit
• iDEAL

LILLYDOO GmbH reserves the right to offer additional payment methods or restrict the available options in individual cases. Some payment methods may only be available depending on the order value, the customer’s credit rating, or order history.

7.1 Payment via PayPal

LILLYDOO GmbH accepts payments credited to its PayPal account. This is done in full settlement (§ 364 II BGB).

The provider is PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th Floor, 22–24 Boulevard Royal, L-2449 Luxembourg. The contractual relationship between PayPal and its customers is governed exclusively by PayPal’s terms of use.

For payments made via PayPal, the charge is made immediately upon completion of the order (“Capture First”), and therefore before processing and dispatch of the goods.

7.2 Payment by Credit Card (via Shopify Payments)

LILLYDOO GmbH accepts credit card payments (e.g., Visa, MasterCard, American Express) through Shopify Payments.

The provider is Shopify International Ltd., 2nd Floor, Victoria Buildings, 1–2 Haddington Road, Dublin 4, D04 XN32, Ireland.

Technical payment processing is handled by Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland.

For payments made by credit card via Shopify Payments, the charge is made immediately upon completion of the order (“Capture First”), and therefore before processing and dispatch of the goods.

7.3 Payment by Invoice (Purchase on Account)

In the case of purchase on account, the claim is assigned to Bank Frick & Co. AG (hereinafter “Bank”).

Purchase on account is only available to customers aged 18 and over. Customers of LILLYDOO GmbH may use this payment method to purchase goods from one of LILLYDOO GmbH’s German online shops and are only required to pay the invoice after receiving both the goods and the invoice.

The purchase contract for the goods is concluded exclusively between the customer and LILLYDOO GmbH. The handling of the purchase contract is also governed by the agreements made between the customer and LILLYDOO GmbH. LILLYDOO GmbH remains responsible for general customer inquiries (e.g., about goods, delivery time, shipping), returns, complaints, warranty claims, any contract withdrawals, and credit notes.

To process a purchase on account, LILLYDOO GmbH assigns its claim for payment of the purchase price to the Bank. The customer is hereby informed of this assignment of claims. All payments must be made exclusively to the Bank to the account provided for this purpose in order to discharge the debt. Ownership of the goods remains with the Bank until payment has been made in full.

Purchase on account is subject to a successful credit check by the Bank. The technical and credit check services for LILLYDOO GmbH are provided by payolution GmbH (www.payolution.com).

If purchase on account is agreed, LILLYDOO GmbH will send the customer an invoice that is due for payment within 14 days from the invoice date, but not before receipt of the invoice and without deduction.

If payment is not made by the due date, the customer will be in default without a separate reminder. In this case, LILLYDOO GmbH is entitled to charge statutory default interest.

Processing is carried out via the payment service provider PAYONE (BSPAYONE GmbH, Fraunhoferstr. 2–4, 24118 Kiel, Germany).

For payments by invoice, the amount becomes due immediately upon completion of the order (“Capture First”), and is therefore invoiced before processing and dispatch of the goods.

The full terms and conditions for purchase on account can be viewed separately.

7.4 SEPA Direct Debit

If payment by SEPA direct debit is agreed:

By accepting these Terms and Conditions, the customer authorizes LILLYDOO GmbH and its payment service provider, after a successful credit check, to collect payments from their account by direct debit. At the same time, the customer instructs their bank to honor the direct debits drawn by the payment recipient.

The account will be debited once the goods are ready for dispatch and handed over to the shipping service provider.

The customer confirms that they are authorized to issue a SEPA direct debit mandate for the account specified during the order process and must ensure sufficient funds are available. The customer shall bear the costs of any chargebacks they are responsible for.

In the event of withdrawal, cancellation, return, or complaint, the customer agrees not to dispute the SEPA direct debit, to avoid unnecessary effort and costs. The amount to be refunded will be re-credited to the account originally debited, or a credit note will be issued if agreed otherwise.

LILLYDOO GmbH assigns its claim against the customer to Bank Frick & Co. AG, Landstrasse 14, 9496 Balzers, Liechtenstein.

By placing the order and accepting these terms, the customer issues the following SEPA Direct Debit Mandate to:

Account holder (debited account): as specified by the customer in the order process

Creditor name: Bank Frick & Co. AG

Creditor ID: DE87ZZZ00000019937

Mandate reference: provided upon request

SEPA Direct Debit Mandate

“I authorize Bank Frick & Co. AG to collect payments from my account by direct debit. At the same time, I instruct my bank to honor the direct debits drawn by Bank Frick & Co. AG.”

Note: I may request reimbursement of the debited amount within eight weeks, starting from the debit date. The conditions agreed with my bank apply.

Payment processing is also carried out via the payment service provider PAYONE (BSPAYONE GmbH, Fraunhoferstr. 2–4, 24118 Kiel, Germany).

For SEPA direct debit payments, the debit takes place immediately upon completion of the order (“Capture First”), and therefore before processing and dispatch of the goods.

7.5 Payment with iDEAL

Only the first delivery can be paid for using iDEAL. If you choose to pay with iDEAL, the amount for the first recurring service will be directly debited from your bank account.

By selecting iDEAL as a payment method, you also authorize PAYONE (acting on behalf of LILLYDOO) to send SEPA direct debits to your bank in order to debit your account for future recurring payments.

iDEAL is available only for purchases concluded via the Dutch online shop www.lillydoo.com/nl.

7.6 Warning: Consequences of Non-Payment

In the event of late payment for purchase on account, SEPA direct debit, or PayPal, default interest at the agreed rate and costs for
appropriate reminders will be charged.

If internal collection efforts fail, the Bank may transfer the outstanding claim to a collection agency. In this case, the customer may
incur additional costs for legal enforcement by the collection agency or legal
representation.

7.7 Recurring or Ongoing Services (Subscription)

If the contract involves recurring or ongoing services (subscription), LILLYDOO GmbH and/or its payment service provider stores the customer’s payment data required for recurring charges (e.g., credit card
number).

These data are used exclusively to charge the chosen payment method with the recurring purchase price, which depends on the products selected in the subscription.

The customer agrees to such data storage and recurring payment processing.

Delivery within the Netherlands takes place after 2-4 working days.

In the case of payment in advance, the period for delivery begins on the day after the payment order is issued to the remitting bank or, in the case of other forms of payment, on the day after the contract is concluded and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a general holiday recognised by the state at the place of delivery, the next working day shall take the place of such day.

If the product description indicates a different delivery period or if the buyer chooses a delivery date, the product description or the buyer's choice shall apply to the delivery period.

LILLYDOO will inform the customer immediately of any delays in delivery.

The provider shall be entitled to withdraw from a Contract with a customer in the event that it experiences, for reasons for which it carries no responsibility, a lasting obstruction to delivery, in particular due to force majeure or failure by its suppliers to make deliveries although a suitable cover transaction was initiated in good time. The customer will be informed immediately, and any services received, in particular payments, will be reimbursed without delay.

The customer is entitled to statutory warranty rights for the services provided.

The warranty period extended to customers who are merchants for new products is restricted to one year.

10.1

LILLYDOO GmbH reserves the right to offer one or more “Invite a Friend” or other customer loyalty programs at various times and under different conditions. Customers have no entitlement to participate.

The bonus amount credited to the referrer depends on the current conditions of the “Invite a Friend” program at the time the referred customer places their order.

Participation in the “Invite a Friend” program allows registered users to refer up to five new friends. The referred person receives
a personal code via a link, which can be stored in their user account and redeemed during checkout.

If the referred person does not cancel or return their order within 30 days, the referrer will receive an email containing their own code for redemption.

This code must be manually applied to the referrer’s active subscription in their customer account. Once successfully entered, the credit will be applied to the next possible delivery.

LILLYDOO GmbH reserves the right to terminate the program at any time, even prematurely. Credits already earned remain valid.

Credits not redeemed by the subscriber will expire — subject to other program terms — at the end of the third calendar year following the year in which they were earned.

If the customer cancels their subscription, all existing credits immediately lose their validity and value. Transfer to third parties,
cash payouts, or other uses are strictly excluded.

The customer may share their personal referral code with friends or publish it on their private website, blog, Facebook, or Twitter profile.

Publication on commercial or third-party platforms, particularly coupon sites, deal blogs, or forums, is strictly prohibited.

If such sharing occurs, LILLYDOO GmbH is entitled to block these codes and invalidate any resulting credits without compensation.

10.2

LILLYDOO GmbH also reserves the right to offer one or more voucher programs at different times and under different conditions. The individual customer has no right to receive such vouchers.

The value of the vouchers depends on the current conditions of the voucher program at the time of issue.

Vouchers are subject to an expiry period, which is noted on the respective voucher. However, vouchers expire at the latest at the end of the third calendar year after the voucher is issued.

Unless otherwise specified in the voucher terms and conditions, the following conditions apply:

1. Vouchers are not transferable.
2. Vouchers are generally only valid for new customers.
3. The voucher must be redeemed at the time of the order. It is not possible to apply vouchers retrospectively.

(4) Vouchers cannot be combined with a possible credit balance.

10.3

The LILLYDOO Loyalty Club is one way in which LILLYDOO would like to reward and thank loyal customers. In accordance with the following conditions, the customer becomes a member of the Loyalty Club when a subscription to LILLYDOO products is activated.
The customer receives a credit of 5 points for every euro of turnover generated by a subscription or a single purchase on the LILLYDOO website. Sales are granted after deducting any discounts and rounded down to full euros. Shipping costs are not eligible for credit. The points are credited when the product is shipped. If the customer returns the ordered product, the points granted for the product will be deducted from the points account.
The customer can redeem collected points in the LILLYDOO rewards shop, provided they have an active subscription. When redeeming, older points are automatically used before newer points. If the customer does not have an active subscription, the points remain, but they can only be redeemed after a new subscription has been taken out.
Each point has an individual expiration date of two years from the date the point was collected by the customer. If a point is not redeemed in the LILLYDOO rewards shop within two years of being awarded, the point will expire.
There is no limit to the number of points that can be collected. However, LILLYDOO reserves the right, at its sole discretion, to set a cap on the number of points collected if deemed necessary. Furthermore, LILLYDOO may change the number of points granted per euro for future purchases. LILLYDOO will notify the customer of this by email.
LILLYDOO is entitled to change the range of products in the rewards shop and the points value of a reward at any time.
LILLYDOO reserves the right to adjust the points balance at any time if there is reason to believe that fraudulent activity has occurred. There is no membership fee to join the loyalty club. Points earned through the program have no cash value.
Your accumulated points are personal and cannot be sold, transferred, assigned, or given to family members, friends, or anyone else.

10.4

LILLYDOO GmbH reserves the right to offer test packages. The customer has no right to a free test package.
To order a test package, the customer selects the desired product from the products available as a test package in the app or in the online store and adds it to the shopping cart. The order process is as described in section 2.
The trial package automatically turns into a paid subscription. The start of the subscription is indicated to the customer when ordering the trial package. The subscription can be configured via the online store. It can be canceled before delivery of the first chargeable delivery in accordance with section 4.

As a consumer, the customer is entitled to a statutory right of revocation:

INSTRUCTION ON REVOCATION RIGHTS

RIGHT OF REVOCATION

The customer has the right to revoke this Contract within 14 days without statement of reasons.The revocation period is 14 days, beginning with day:

• For a purchase Contract:
  … on which the customer or an appointed third party, who shall not be the shipping agent, takes possession of the products.
• For a Contract in respect to several products that the consumer ordered as part of one single order and that are delivered separately:
  … on which the customer or an appointed third party, who shall not be the shipping agent, takes possession of the last product.
• For a Contract in respect to the delivery of a product in several partial consignments or pieces:
  … on which the customer or an appointed third party, who shall not be the shipping agent, takes possession of the last partial consignment or the last piece.
• For a Contract in respect to the recurring delivery of products over a defined period:
  … on which the customer or an appointed third party, who shall not be the shipping agent, takes possession of the first product.
• For a purchase Contract of a gift card:
  … on which the customer or a third party designated by him has received the voucher via e-mail.

The last date respectively shall be authoritative in the event that several alternatives are applicable.In order to invoke the right of revocation, the customer is required to inform us (LILLYDOO GmbH, Hanauer Landstraße 147-149, 60314 Frankfurt/Main, E-Mail: service@lillydoo.nl, Tel. no.: +31 (0)85 888 8043) by unequivocal declaration (e.g. a letter sent by post or an email) of the decision to revoke this Contract. Here, the customer may use the enclosed Revocation Form template, although this is not mandatory.In order to observe the revocation period, it is sufficient that notification of the enforcement of the revocation right is sent before the end of the revocation period.

CONSEQUENCES OF THE REVOCATION

In the event that the customer revokes this Contract, we shall be required to return to him all payments that we have received from him, including shipping costs (apart from additional costs incurred through selection by the customer of a different shipping form than the standard shipping form we offer), without delay and by no later than 14 days from the date on which we receive notification of his intention to revoke the Contract. We shall use for this reimbursement the same method of payment used in the original transaction, unless otherwise agreed explicitly with the customer; on no accounts shall the customer be charged fees for this reimbursement. We are entitled to refuse reimbursement until we have received the products or until the customer has provided evidence that he has returned the products, depending on which date is earlier.If the customer has purchased a gift card and wishes to revoke this purchase, he must pay compensation accordingly for the amount already redeemed up to the time of exercising his right of revocation. The remaining gift card amount will be refunded to the customer via the payment method provided by the customer. If the customer has not redeemed the gift card in full and exercises his right of revocation, the full gift card value will be refunded.The customer must return the products immediately and on all accounts no later than within 14 days following the date on which he notified us of the revocation of this Contract. The products must be returned or delivered in person to:DHL Parcel Utrecht - Lillydoo
Reactorweg 21

3542 AD UtrechtThis period is observed insofar as the customer shipped the products before the end of this 14-day period.The customer carries the direct costs of returning the products.The customer shall only be required to pay compensation for any loss in value of the products in the event that this loss of value is due to an unnecessary handling of the products for the purpose of examining their characteristics, properties and functions.

END OF THE INSTRUCTION ON REVOCATION RIGHTS

REVOCATION FORM TEMPLATE

(Please complete the following form and return it to us if you wish to cancel the Contract.)To Lillydoo GmbH, Hanauer Landstraße 147-149, 60314 Frankfurt/Main
Email: service@lillydoo.nl Tel. no.: +31 (0)85 888 8043I/we (*) hereby revoke the Contract that I/we (*) concluded for the purchase of the following products (*) / the provision of the following service (*):
..............................................................................
Ordered on (*)/received on (*)
Name and address of the consumer
Signature of the consumer (only for notification in paper form)
Date

________________________
(*) Delete as applicable

The right of revocation shall lapse prematurely in accordance with Section 312g (2) German Civil Code (BGB) in the event of:

No. 3) Contracts for the delivery of sealed products that for reasons of health protection or hygiene are unsuitable for return if their seal has been removed following delivery.

We, LILLYDOO GmbH, are completely convinced of our products, which is why we grant a voluntary right of return in addition to the statutory right of revocation (item 12 of these General Terms and Conditions). After expiry of the statutory right of revocation and up to 60 days after receipt of the goods, the customer has the following right of return:

1. After expiry of the statutory right of revocation, the customer may return goods within 60 days after send out and have the money refunded after receipt of the goods.
2. The products have been removed from the parcel in which they were delivered, but are otherwise originally packaged and unopened.
3. The Customer shall use the parcel service named by LILLYDOO GmbH for the return shipment, using exclusively the return label provided.
   
   The return label can be requested via the customer account in the "Maandelijkse box luiers & bestellingen" area under "Mijn bestellingen".
   
   In all cases the return delivery must be sent to the following address:
   DHL Parcel Utrecht - LILLYDOO
   Reactorweg 21
   3542 AD Utrecht
4. The return takes place within 2 weeks after registration.
5. LILLYDOO GmbH shall reimburse the customer for the purchase price within 14 days of return delivery.
6. The statutory right of revocation (section 12 of these General Terms and Conditions) is not affected by the above voluntary right of return.
7. LILLYDOO gift cards (item 11.3 of these General Terms and Conditions) are not subject to the 60-day right of return. Gift cards are exclusively subject to the statutory right of revocation.

The liability of the provider in the event of slightly negligent breach of Contract shall be restricted to predictable, direct damage that is typical of this kind of Contract and the type of goods. In particular, the provider shall not be liable for loss of profit or other monetary damage incurred by the customer. The disclaimer of liability applies also to liability for tortious actions.

The disclaimer of liability does not apply to compensation claims on the part of the customer due to violations of life, limb, health or essential contractual obligations that are necessarily required in order to fulfil the purpose of the Contract. Moreover, the disclaimer of liability does not apply to compensation claims based on gross negligence or wilful intent in the violation of contractual duties on the part of the provider, its legal representatives or vicarious agents.

This Item 14 applies also to legal representatives, employees or vicarious agents of the provider in the event that claims for compensation are lodged against these parties by the customer.

14.1

The contractual language is German. The execution of the contractual relationship shall take place in German

14.2

Exclusively the laws of the Federal Republic of Germany shall apply, with exclusion of the UN Convention on the International Sale of Goods (CISG). This shall only apply to consumers insofar as it does not restrict compulsory legal obligations in the country in which the customer maintains his or common place of residence.

14.3

The place of jurisdiction for all disputes with customers that are not consumers arising from or in connection with the order shall be the domicile of the provider.

This applies equally to consumers who at the time of contractual conclusion have their domicile or common place of residence in the Federal Republic of Germany, but who after the time of contractual conclusion relocate their domicile common place of residence to a different country. The same applies to consumers whose domicile or common place of residence is unknown when a lawsuit is commenced4

15.1

The European Commission provides for an online dispute resolution platform, which you can access here: www.ec.europa.eu/consumers/odr. If you would like to bring a matter to our attention, please contact us at service@lillydoo.nl.

15.2

Furthermore, we inform, that we are not obligated and not willed to participate in a dispute resolution in front of an arbitration board according (§ 36 VSBG).

LILLYDOO is entitled to modify these Terms and Conditions or other terms. The Terms and Conditions applicable at the time the order is placed shall apply in all cases. Changes in subscriptions initiated by the customer (e.g. sizes, designs or delivery intervals) shall be considered individual orders.

The ineffectiveness of any provision of these Terms and Conditions is without prejudice to the effectiveness of the other provisions.

Click here for all of the provisions of the German Civil Code (BGB) and other laws quoted in these Terms and Conditions.